Managed Services

Your Equipment, Our Expertise: It's a Winning Combination
Mining Container

Stress Less, Mine More

It can be tough to manage everything at a mining site by yourself. Let us help.

With roots in Bitcoin mining since its origin, our team has grown with this industry over the last decade and can use their expertise to help you adapt to the challenges of this ever-changing space.

Every mining site is different, which is why we offer comprehensive site management packages that can be customized to fit the needs of your site.

Our team has experience in a wide range of site setups and can offer our services on the following and more:

Our Services and Solutions

01.Gas Mining Sites
<span class="mil-accent">04.</span>Site Deployment
04.Site Deployment
<span class="mil-accent">02.</span>On Grid Mining Sites
02.On Grid Mining Sites
05.Sytem Monitoring & Management
<span class="mil-accent">03.</span>Network Design
03.Network Design
06.Miner & Parts Sourcing

Our Managed Services Packages

Collabrative

Tier 1 Monthly
  • Monitoring and management by the SustainHash Site Team
  • Site Management Software
  • Managed onsite parts inventory for fast maintenance
  • Network monitoring & management
  • Basic part swaps & troubleshooting – parts cost not included
  • 10% discount on parts
  • 20% discount on repair services
  • Comprehensive Site Maintenance
  • Camera & Environment Monitoring
  • Managed Inventory

White-Glove

Tier 2 Monthly
  • Monitoring and management by the SustainHash Site Team
  • Site Management Software
  • Managed onsite parts inventory for fast maintenance
  • Network monitoring & management
  • Basic part swaps & troubleshooting – parts cost not included
  • 15% discount on parts
  • 25% discount on repair services
  • Comprehensive Site Maintenance
  • Camera & Environment Monitoring
  • Managed Inventory
  • On Site Repair Centre
  • 24/7 Staffing
  • Site origination, design, and construction
  • Negotiable repair and parts pricing
Popular

Bespoke

Tier 3 Monthly
  • Monitoring and management by the SustainHash Site Team
  • Site Management Software
  • Managed onsite parts inventory for fast maintenance
  • Network monitoring & management
  • Basic part swaps & troubleshooting – parts cost not included
  • 15% discount on parts
  • 25% discount on repair services
  • Comprehensive Site Maintenance
  • Camera & Environment Monitoring
  • Managed Inventory
  • On Site Repair Centre
  • 24/7 Staffing
  • Site origination, design, and construction
  • Negotiable repair and parts pricing
  • custom solutions
A more indepth expaination of some of our services. If you have further questions, please feel free to reach out, we’re happy to explain.

Services Explained

Basic Troubleshooting

Troubleshooting miners to find a high-level diagnosis of any potential issues they have.

We can install and monitor cameras onsite as an additional security measure.

We can build custom dashboards to monitor every aspect of an operation, including power usage, generator alerts, network statistics, and more!

Temperature monitoring, air pressure monitoring, humidity monitoring, etc.

If your container has an exhaust fan, our technicians are trained to diagnose and fix any possible issues that may arise.

Included with every plan, we will either clean the containers’ filters or can replace them on a regularly scheduled site maintenance plan. Filters are an additional charge, prices can vary based on containers.

Replacing basic items on a miner such as fans, power supplies, or control boards without the miner ever leaving site.

We will manage the inventory of parts and supplies on site. This ensures a faster turnaround time for miners requiring basic maintenance.

We use industry standard mine operations management software to operate our clients’ sites. We are responsible for all costs and labor associated with this service.

Fans, Power supplies, Control boards, etc.

Bitcoin mining isn’t always as simple as “just plugging in a miner.” We have professionals who know how to architect and administrate proper network configurations for efficient operations.

Our team will keep a close eye on site to ensure optimal operation of miners. We can do this from anywhere in the world whether our technicians are onsite, or not.

We are always available to troubleshoot and fix problems with sites.

Setup fees include labor for racking miners, power cables for each miner, ethernet cables for each miner, running both sets of cables to each miner, and configuration once powered.